17 Track

With the 17TRACK integration, shoppers check where their parcel is without leaving your store. Shipment status shows inside the Chatty chatbox and in AI replies. In the inbox, a 17TRACK section under the shopper's orders shows the shipping status and tracking number, so your team can answer "where is my parcel" straight away.

Shoppers can track an order in two ways:

• Open the chatbox, click Order tracking and enter an order number with an email or phone number, or a tracking number.
• Ask the AI about their order and give it the order number, tracking number, email or phone number it asks for. The AI replies with the current shipment status.

The tracking view lists the order number, order status, items, total, shipping carrier, tracking number and fulfillment date.

How to connect

1. In Chatty, go to Chatbox, open the General tab and turn on the Order tracking block.
2. Go to Settings, then Integrations, and click Manage on Order Tracking.
3. Select Integrate with tracking app and tick 17Track.
4. Paste your 17TRACK API key and click Connect.
5. Click Save.

17TRACK is the only tracking app you can connect today. Without it, Chatty can still send shoppers to the carrier's tracking page or to a custom tracking link.

Example

A shopper types "Where is my order #1042?" The AI asks for the email on the order, checks the shipment and replies that the parcel is on its way, with the carrier and tracking number. The shopper gets the answer in the chat instead of emailing support.

Setup details: Order tracking in the Chatty help center.