Joy
The Joy integration brings each shopper's loyalty profile into Chatty. When you open a contact or a conversation, you see their Joy details next to the chat:
- Customer type
- VIP tier
- Points balance
- Birthday
- Referral link
The AI assistant reads the same data. When a shopper asks "How many points do I have?", "What's my VIP tier?" or "How do I redeem my points?", the AI checks their Joy profile and replies in the conversation, without an agent stepping in.
The integration is available to stores on the Joy Ultimate plan.
How to connect
- In Chatty, go to Integrations and click Manage on Joy.
- Click Go to Joy and install the app. Skip this step if Joy is already installed.
- Click Connect to turn on loyalty data sync between Joy and Chatty.
After that, Joy details appear in Customer details and Conversation details, and the AI can answer questions about your loyalty program.
Example
A returning shopper asks in chat: "How many points do I have, and how do I use them?" The AI looks up her Joy profile, replies with her points balance and explains how to redeem them. If she then asks for a person, your agent sees the same tier and points in the conversation details and picks up from there.
Setup details: Joy integration in the Chatty help center.
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