Klaviyo

The Klaviyo integration sends your Chatty contacts to Klaviyo as customer profiles. Each contact with an email address becomes one Klaviyo profile, matched on email, so you can build segments and flows around who has chatted with your store and how often. It works on every Chatty plan, including Free.

What Chatty writes to each Klaviyo profile

• Name, phone number and the location Chatty detected
• The contact's Chatty tags
• Contact type: customer, guest or anonymous visitor
• Number of conversations and the date of the last chat

Data moves one way, from Chatty to Klaviyo. Chat transcripts, message content and order data are not sent, and Chatty does not read your Klaviyo lists or campaigns.

How to connect

1. In Chatty, go to Settings, then Integrations, find Klaviyo and click Manage.
2. Click Connect, sign in to Klaviyo and click Allow.
3. Wait for the first sync. Chatty sends every existing contact with an email in one batch, and the badge reads Synced 100% when it is done.

From then on, every contact created or updated in Chatty is updated in Klaviyo too.

Example

A shopper asks in chat whether a jacket will come back in her size and leaves her email. Your agent tags the contact "restock". In Klaviyo, you build a segment on the Chatty tag field and email that group when the jacket is back.

Full steps, including the older API key setup: Klaviyo integration in the Chatty help center.